Refund policy

For orders delivered within the United States, you have 15 days after receiving your item to request a return.

European Union, United Kingdom, and Norway. For eligible online orders, contact us within 14 calendar days after delivery to cancel your order. You then have 14 calendar days after notifying us to send the item back. Any longer deadline provided by applicable law still applies.

Other international destinations. Our voluntary change-of-mind return window is 7 calendar days after delivery, except where applicable law gives you more time. See the country-specific sections below.

To qualify under our voluntary return policy, items must be unworn, unused, with their original tags and packaging. A receipt or proof of purchase is required. These conditions do not limit your statutory consumer rights.

To start a return, contact customerservice@ratedxmoto.com. We will provide return instructions and, where applicable, a return shipping label. Providing a label does not necessarily mean return shipping is free.

Returns should be sent to the following address unless your return instructions specify otherwise:

Rated X Moto Inc.
1 Carmella Lane
Lake Grove, NY 11755
United States

Please contact us before sending your return so we can identify your order and provide the correct instructions. This process does not restrict any statutory right to cancel.

International returns

Where the voluntary 7-day return window applies, contact us within 7 calendar days after delivery to request a change-of-mind return. Only your request is due within those seven days. The deadline to send the item back is separate. If a country-specific section below or applicable law gives you a longer cancellation period, that longer period applies.

Customers are responsible for return postage for international change-of-mind returns. We will explain any applicable return-label charges before you use a label supplied by us.

Where applicable law provides a longer cancellation period, different return conditions, or other mandatory rights, those requirements take precedence over our voluntary policy.

International restocking fee

Where permitted by applicable law, voluntary international change-of-mind returns may be subject to a 15% restocking fee. The fee is calculated on the purchase price actually paid for the returned merchandise after discounts, excluding shipping charges, taxes, and duties, and will be deducted from the refund.

Any applicable restocking fee will be identified in your return instructions before you send the merchandise back. Return postage is separate from this fee.

We do not apply this fee to United States returns, to qualifying statutory cancellations in the European Union, United Kingdom, Norway, South Korea, or Israel, or to any other return where applicable law prohibits it.

We do not charge this fee for goods returned because they are defective, damaged on arrival, incorrect, or not as described.

This fee applies only where the fee terms were disclosed before purchase and does not apply retroactively to purchases made before these terms took effect.

Damages and issues

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, incorrect, or not as described.

Email customerservice@ratedxmoto.com with your order number and a description of the issue. Photos can help us assess the problem.

The voluntary 7-day international and 15-day United States return windows do not limit statutory rights relating to faulty, damaged, incorrect, or misdescribed products. Return costs for these claims will be handled according to applicable law.

Exceptions / non-returnable items

Sale and clearance items, personalized or custom-made products, and gift cards are excluded from our voluntary change-of-mind return policy, except where applicable law requires otherwise.

These exclusions do not remove statutory cancellation rights or remedies for defective, damaged, incorrect, or misdescribed goods.

Exchanges

We do not process direct exchanges. To request a different size or product, return the original item under the applicable return policy and place a separate order for the replacement.

European Union 14 day cooling off period

Where EU statutory withdrawal rights apply, you may notify us that you wish to cancel an eligible online purchase within 14 days after delivery, without giving a reason. You then have a further 14 days after notifying us to send the goods back.

You may inspect the goods as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics, and functioning may result in a deduction for diminished value. Original packaging is requested but is not a condition for exercising statutory withdrawal rights.

Customers pay the direct return-postage costs for change-of-mind cancellations, unless we have agreed otherwise or applicable law requires us to pay. We do not charge a restocking or cancellation fee for qualifying statutory withdrawals.

We will refund eligible payments, including standard outbound delivery charges where required, without undue delay and within the applicable statutory deadline. Where EU withdrawal rules apply, reimbursement is generally due within 14 days of receiving your withdrawal notice. Where permitted by law, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first.

United Kingdom, Norway, and other statutory rights

Where applicable, customers in the United Kingdom and Norway also have statutory cancellation rights, generally including 14 days to notify us of cancellation and a further 14 days to send the goods back.

We do not charge a restocking or cancellation fee for qualifying statutory cancellations in the United Kingdom or Norway. Any deduction for diminished value will be made only where permitted by applicable law.

Any longer cancellation periods, mandatory refund deadlines, or other consumer rights required by the law applicable to your purchase take precedence over this policy.

Country-specific consumer rights

The following provisions override any conflicting condition, exclusion, return window, fee, or refund deadline elsewhere in this policy. Mandatory consumer rights apply even where a country is not specifically listed.

South Korea

Where South Korean consumer law applies, eligible online purchases may generally be cancelled within seven days after receiving the goods or the required contract information, whichever is later. Longer periods may apply where required information was not provided or the goods are defective, misdescribed, or otherwise do not conform to the contract.

Opening packaging solely to inspect the goods does not, by itself, remove a statutory cancellation right. Other lawful exclusions may apply.

For qualifying cancellations, we will issue the refund within three business days after receiving the returned goods. This deadline overrides our standard 12-calendar-day international refund period.

Customers pay return postage for change-of-mind cancellations. Where the goods are defective, misdescribed, or supplied contrary to the contract, we will cover return costs as required by applicable law. We do not charge a restocking or cancellation fee for qualifying statutory cancellations.

Israel

We accept change-of-mind returns for eligible online orders delivered to Israel, including items with no defect. To request a return, email customerservice@ratedxmoto.com within 14 days after receiving your item or the required transaction information, whichever is later. The longer cancellation periods described below apply where eligible.

An extended cancellation period of up to four months may apply to qualifying senior citizens, people with disabilities, and new immigrants where the transaction included a conversation with the business, including electronic communication, and the applicable legal conditions are met.

Use of a product does not automatically remove a statutory cancellation right. Any claim concerning significant deterioration in the product’s value will be handled only as permitted by law.

For qualifying cancellations, we will issue the refund within 14 days of receiving the cancellation notice. This deadline overrides our standard refund period measured from receipt of the returned goods.

Customers must return change-of-mind purchases and pay the return postage. Different requirements apply to defective, incorrect, or misdescribed goods and other breaches of the transaction. We do not charge a restocking or cancellation fee for qualifying statutory cancellations.

Japan

For orders delivered to Japan, we accept voluntary change-of-mind return requests made within seven calendar days after delivery. Items must be unworn, unused, with their original tags and packaging, and accompanied by proof of purchase.

Customers pay the return postage. Where permitted by applicable law and properly disclosed before purchase, these voluntary returns may be subject to the 15% restocking fee described above.

Eligible refunds will be issued within 12 calendar days after we receive the returned goods, less any lawfully applicable restocking fee. Our stated voluntary exclusions for sale and clearance items, personalized or custom-made products, and gift cards apply.

These terms do not restrict mandatory rights concerning defective, incorrect, or misdescribed goods. Where Japan’s statutory default return provisions apply because special return terms were not properly disclosed before purchase, we will honor those provisions.

Faulty goods and other mandatory protections

Our voluntary return windows, new/unused requirements, restocking fee, and sale-item exclusions do not restrict mandatory remedies for faulty, unsafe, damaged, incorrect, or misdescribed goods.

This includes applicable consumer guarantees in Australia and New Zealand and mandatory protections in our other delivery countries. Depending on the applicable law and circumstances, remedies may include repair, replacement, refund, and reimbursement of reasonable return costs.

Refunds

We will inspect your returned product and notify you whether it qualifies for a refund, including any lawfully applicable restocking fee. Inspection or approval will not postpone a mandatory statutory refund deadline.

For eligible international returns, we will issue the refund to your original payment method within 12 calendar days after receiving the returned product, or sooner where applicable law requires. The country-specific deadlines above take precedence. Where a statutory refund deadline is triggered by cancellation or evidence of return before physical receipt, we will follow that deadline.

Any permitted restocking fee will be deducted only as described in this policy and disclosed before purchase.

For eligible United States returns, approved refunds will be issued to your original payment method within 10 business days after approval. The international restocking fee does not apply to United States returns.

Your bank or payment provider may require additional time to post the refund after we issue it.

For questions about your return or refund, contact customerservice@ratedxmoto.com.