How can we help?

FAQ

General Questions

 Who are we?

Rated X Moto is a brand dedicated to providing high-quality motocross gear, apparel, and accessories for riders of all skill levels. With a commitment to innovation, safety, and style, we aim to enhance the motocross experience for everyone in our community.

What products do you offer?

We offer a wide range of motocross gear and apparel, including helmets (coming soon), gloves, jerseys, pants, protective gear, and casual clothing. Each item is designed with rider performance, safety, and style in mind.

Ordering and Shipping

How do I place an order?

You can place an order directly on our website. Just browse our products, add them to your cart, and follow the checkout process. We offer secure payment options and will confirm your order by email.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location.

How long does shipping take?

Shipping times vary depending on your location and the selected shipping method. Domestic orders typically arrive within 3-7 business days, while international orders take much longer depending on location. Please see our Shipping Policy for detailed information.

Returns and Exchanges

What is your return policy?

We offer a 15-day return policy on most items. If you’re not completely satisfied with your purchase, you can return it within 15 days of the delivery date for a refund or exchange. Items must be in new, unused condition with all original tags and packaging. Please see our Return Policy for more details.

How do I start a return or exchange?

To start a return or exchange, contact our customer service team at customerservice@ratedxmoto.com with your order number and details about the item you wish to return or exchange. Our team will guide you through the process.

Who covers the cost of return shipping?

Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect. In those cases, we will provide a prepaid shipping label.

Product Information

How do I know which size to order?

We offer a comprehensive sizing chart on each product page to help you select the right size. If you have any questions about fitting or sizing, please see our size chart for more details.

Are your products safety-certified?

Yes, all Rated X Moto protective gear meets or exceeds industry safety standards to provide you with reliable protection. Each product description provides details about specific certifications.

How do I care for my Rated X Moto gear?

Each product comes with care instructions on its label. Generally, we recommend following the washing and maintenance instructions provided to prolong the life of your gear and keep it in top condition.

X Loyalty Rewards Program

Does Rated X Moto have a loyalty or rewards program?

Yes! Rated X Moto offers the X Loyalty Rewards Program, where you can earn points on purchases, referrals, and more. These points can be redeemed for discounts, exclusive gear, and other rewards. Visit our X Loyalty Rewards page for more information.

How do I join the X Loyalty Rewards Club?

It’s simple! Just create an account on our website, and you’ll be automatically enrolled in the X Loyalty Rewards Club. Start earning points right away with your first purchase!

Community and Sponsorship

Does Rated X Moto sponsor riders or events?

Yes, we’re passionate about supporting the motocross community and offer sponsorship opportunities to talented riders and event organizers. If you’re interested in a sponsorship, you must sign up and fill out the form and upload your resume on our Rider Support page to be considered.

How can I stay updated on new products and events?

You can join our mailing list to receive exclusive updates, product launches, and event information. Follow us on social media to stay connected with our community.

Get in touch

If you have further questions, feel free to contact our team. Thank you for being part of the Rated X Moto Team!